bajilive's Privacy Policy

1 Introduction and Scope

bajilive places the highest importance on user privacy. This privacy policy ("Policy") applies to every person who registers or uses the bajilive platform. It explains what types of information we collect, how that information is processed, and what rights you have over your data.

By accessing the bajilive platform or creating an account, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy applies only to bajilive's own platform and services. bajilive is not responsible for the privacy practices of any external third-party websites or services.

2 Data Collection

We collect your information in various ways. The types of information collected and the methods of collection are described in detail below.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details for account verification
• Payment information for deposits and withdrawals (bKash, Nagad or Rocket number)
• Any messages or complaints you submit via support chat

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Login time and session duration on the platform
• Gaming activity logs — bets, wins, losses and transaction history
• Browsing behaviour via cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention or payment processing purposes, we may receive additional information from trusted third parties such as payment providers or identity verification services.

3 Purpose of Data Use

bajilive uses collected information only for specific, legitimate and clearly defined purposes. We never use your information for unnecessary or unrelated purposes.

• Account management and service delivery: For registration, login, deposits and withdrawals, bonus distribution and overall account management.
• Identity verification: To confirm your age (21+) and identity, and to complete the verification process required for anti-money laundering compliance.
• Security and fraud prevention: To detect suspicious activity and maintain platform security.
• Customer support: To provide assistance via 24/7 live chat and email, and to resolve your complaints.
• Personalisation: To tailor game recommendations and promotional offers based on your preferences.
• Communication: To send important account notifications, transaction confirmations and service updates.
• Responsible gaming: To identify unusual betting patterns and ensure timely support is available.
• Platform improvement: To analyse data in order to improve service quality and develop new features.

4 Data Storage and Security

bajilive adopts advanced technical and organisational measures to protect your information. The key elements of our security framework are described below:

4.1 Encryption and Technical Security

All data is transmitted via SSL (Secure Socket Layer) encryption. Sensitive data stored on servers — particularly payment-related information — is secured with high-grade encryption. Regular security audits are conducted so that any vulnerabilities are addressed in a timely manner.

4.2 Access Controls

Access to your data is granted only to those bajilive staff members who require it for their work. Access logs are maintained for each account, and automated systems are active to detect unauthorised access.

4.3 Data Retention

We retain your information for as long as there is a legal or service-related need to do so. Even after an account is closed, certain information may be required to be kept for a specific period under anti-money laundering regulations and other applicable laws. Once the need has passed, data is securely deleted.

5 Sharing Data with Third Parties

bajilive never sells, rents or provides your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:

• Payment processing: Payment services such as bKash, Nagad and Rocket receive the minimum information required to complete transactions. These services have their own privacy policies.
• Identity verification services: Specialised third parties may be used to confirm age and identity.
• Game software providers: Providers such as Evolution, Pragmatic Play and JILI may receive limited technical data necessary to operate their games.
• Legal obligations: Disclosure of information may be required to comply with court orders, lawful requests from government authorities or applicable law.
• Fraud prevention: In cases of serious fraud or illegal activity, information may be shared with relevant authorities.

bajilive maintains data protection agreements with third parties that process your information, and ensures that they follow standards consistent with this Policy.

6 Cookies and Tracking

Cookies and similar tracking technologies are used on the bajilive platform. These help improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional cookies: To remember your preferred language, payment method and other settings.
• Analytics cookies: To understand usage patterns on the platform and improve services.
• Marketing cookies: To deliver relevant promotional notifications based on your interests.

6.2 Cookie Controls

You can disable or delete cookies other than essential cookies from your browser settings. However, this may limit some features of the platform. For more details on managing cookies, refer to your browser's help guide.

7 User Rights

You have certain specific rights over your information. bajilive respects these rights and is committed to fulfilling them in a timely manner.

7.1 Right of Access

You have the right to know what information bajilive holds about you. Upon request by email, that information will be provided to you within a reasonable time.

7.2 Right to Rectification

If any information on your account is incorrect or incomplete, you can request that it be corrected. Corrections can be made directly in account settings or through support.

7.3 Right to Erasure

You may request that your personal information be deleted by closing your account. However, certain information may need to be retained for a specific period due to legal obligations.

7.4 Right to Data Portability

If you wish to receive your account data in a structured, commonly readable format, you may request this.

7.5 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages, you can cancel your subscription at any time from account settings or with the help of support.

To exercise these rights, contact the bajilive support team via 24/7 live chat or send an email. We also closely monitor the protection of your information as part of responsible gaming.

8 Protection of Minors

bajilive strictly prohibits anyone under the age of 21 from registering or using the platform. We do not knowingly collect any information from minors.

Age verification steps are taken at the time of registration. If a user is found to have opened an account while under the age of 21, the account will be closed immediately and the collected information will be deleted.

If you believe a minor is using bajilive, please notify our support team immediately.

9 Policy Changes

bajilive reserves the right to update this privacy policy as needed. If any significant changes are made to the Policy, we will notify you in the following ways:

• Displaying a notification upon login to the platform
• Sending a message about the update to your registered email address
• Changing the "Last Updated" date at the top of this page

Continuing to use the platform after a revised policy is published will be considered acceptance of those changes. If you do not agree with the changes, you have the option to close your bajilive account. You can also visit our FAQ section for general information.

10 Contact

For any questions, concerns or requests regarding this privacy policy, contact bajilive through the following:

We generally reply to your message as quickly as possible. For important privacy-related requests, identity verification may be required.